Long's Carpet Cleaning

Frequently Asked Questions

How often should I have my carpets cleaned?

There are several factors that should be taken into consideration when determining the length of time between cleanings. Some of the more common factors include: How often your carpets are vacuumed (you should vacuum a minimum of once a week). How much foot traffic do you have on a regular basis? Do you have pets? Do you have young children? Is there is a protective coating on the carpets such asScotchgard® or Teflon®? Are there any family members that have allergies? These are some questions to ask yourself when determining the length of time between cleanings, however, the EPA studies suggest that in a normal environment, a residence with pets and children should be cleaned every 3 - 6 months. We find that many of our clients have the most frequently used areas cleaned every 6 months and the rest done annually. This seems to deliver the best results for both health and appearance.

Are the chemicals you use to clean my carpets safe for my children, pets and the environment?

Yes! All of the cleaning agents Long’s Carpet Cleaning uses on carpets are safe, non-toxic and biodegradable. They are among the most highly tested in the industry and have been created with the safety of those who live on them in mind.

How long will it take for my carpet and upholstery to dry after they are cleaned?

We are able to recover over 95% of the moisture from cleaning. This allows your upholstery to dry within about 2-3 hours and approximately 4-6 hours for carpet.

Will having my carpets cleaned affect my warranty?

Long’s Carpet Cleaning is certified by approximately 50 of the top mill producers of carpeting. Our cleaning will not adversely affect your warranty. These same fiber producers actually recommend a proper professional warm water extraction as part of their warranty program. This will help to insure your carpets will perform for you and last for many years.

Will having my carpets cleaned protect them from future stains or becoming dirty again?

Cleaning your carpets will lengthen their life and enhance their beauty, but Long’s Carpet Cleaning can also apply a protective coating such as Scotchgard®or Teflon® to help prevent future stains and allow for easier cleanup of spills. A protective coating will keep your rugs cleaner longer and reduce the likelihood of permanent staining

How does Scotchgard® keep my freshly cleaned carpeting looking new longer?

This newest “Scotchgard®” Protector is one of a family of “Scotchgard®” products that have been developed over the last 25 years. It is backed by the same meticulous quality standards that have made the name “Scotchgard®” synonymous with fabric protection.
A professional spray-treatment with “Scotchgard®” Carpet Protector provides a protective barrier that makes it difficult for dirt particles to cling to carpet fibers. Routine vacuuming becomes more effective allowing your carpets to look cleaner longer. And a cleaner carpet means less wear and a brighter appearance. With this long lasting barrier on your carpet, most spills can be easily cleaned up.

Is it true that when a carpet is cleaned it will re-soil much quicker?

This usually is a result of residue being left behind from high pH (soap) products. This can also happen if technicians do not take the time to thoroughly clean all soilage from carpeting. Our products are low in pH and we always take the time to remove all soilage leaving carpets clean and bright.

What can I do to prepare for my carpet cleaning service?

• Move small items and breakables from the area to be cleaned.
• Remove items from furniture that can cause excess weight such as book and knick-knacks if we are to move and clean underneath. Remember to clean out drawers that are full of heavy items.
• Advise of any special considerations prior to your service. Our cleaning specialists should be told of any special requirements when moving your furniture (i.e., weak legs, loose tops, etc.) We will only move furniture that is reasonably moveable for one person.
• Remove any small pieces of furniture such as dining room chairs, magazine racks, etc. from the carpet which is to be cleaned. This will shorten processing time and return the carpet to normal use sooner.

What can I expect your cleaning technician to do?

• Pre-inspection: We will evaluate your carpet's needs. Every carpet must be treated differently. We will decide what will be the best method for cleaning your carpet. You will know up front what we can and can't do. This way there are no surprises.
• Moving Furniture: When necessary we will move and replace small furniture in its original position.
• Pre-treatment: We treat spots and stains in the carpet as necessary and apply a carpet cleaning solution to the entire carpet.
• Carpet Cleaning: We use our state-of-the-art Baneclene equipment for a fast and thorough deep cleaning of your carpet.
• Post-inspection: Once the project is completed, we re-inspect the carpet cleaning services with you to ensure that all the work was done to your satisfaction.
• Protect & Groom: When necessary we will place blocks or foil under furniture legs to protect them during the drying process and groom the carpet for a clean inviting look.

Why do some stains reappear after the carpets have dried?

Usually reappearing stains are a direct result of liquid spills penetrating through the carpet into the padding. When moisture is applied the resulting liquid can wick to the surface causing the reappearing stain. Usually these stains can be blotted up with a towel. Also some petroleum based stains can reappear if the proper spotting agent is not used. These types of stains must be dissolved before removal is attempted. Long’s Carpet Cleaning technicians have the training and products to safely take care of these issues.

What should I do after the carpet cleaning?

To decrease drying time, try to keep the room temperature about 72 degrees and use fans to circulate the air around the cleaned carpet. It is also best to stay off the carpet as much as possible until it is dry. If you have to walk on the damp carpet use caution when walking off the carpet onto any hard surface because it could be slippery.